PRIVACY POLICY

ProPhysio is committed to protecting the privacy and security of personal information collected from visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our website. It is aligned with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

INFORMATION WE COLLECT

Personal Information:
We may collect personal information such as your name, email address, phone number, and postal address when voluntarily provided through online forms, registration processes, or email communications.

Automatically Collected Information:
When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, and browsing behaviour, through cookies and similar technologies.

HOW WE USE INFORMATION

By submitting your personal information through our website, you consent to its collection and use as described in this policy.

We may use personal information to:

• Communicate with patients and respond to enquiries

• Provide requested services or information

• Send updates, news, or relevant communications

Automatically collected information may be used to:

• Analyse website usage patterns

• Improve the functionality and content of our website

• Personalise your user experience

DISCLOSURE OF INFORMATION

We do not sell, trade, or share personal information with third parties without your consent, except as required by law or to protect the rights, property, or safety of ProPhysio, its employees, or others.

We may share personal information with trusted service providers who assist us in operating our website, conducting our business, or serving our visitors—provided that they agree to keep this information confidential and comply with data protection requirements.

DATA SECURITY

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services not operated or controlled by ProPhysio. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies.

UPDATES TO THIS POLICY

We may update or amend this Privacy Policy from time to time without prior notice. Any changes will take effect immediately upon being posted on our website.

CONTACT US

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

📞 044 873 5974
✉️ admin@prophysio.co.za

COOKIE POLICY

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve functionality. Cookies are small text files stored on your device that help us recognise repeat visitors and understand how our website is used.

TYPES OF COOKIES WE USE

Essential Cookies: Required for core site functionality, such as navigation and secure access.
Performance Cookies: Collect anonymous data on how visitors use the site to help us improve content and usability.
Functionality Cookies: Remember your preferences (e.g., language or region) to provide a more personalised experience.
Analytics Cookies: Help us understand user behaviour through tools such as Google Analytics.

MANAGING COOKIES

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

THIRD-PARTY COOKIES

Some cookies may be placed by third-party services integrated into our site (e.g., analytics or embedded content). These providers may collect data independently, and we encourage you to review their privacy and cookie policies.

CONSENT

By continuing to use our website, you consent to our use of cookies as described in this policy.

PROPHYSIO WEBSITE USAGE POLICY

OWNERSHIP & INTELLECTUAL PROPERTY

All content, design elements, images, text, and materials published on this website are the intellectual property of ProPhysio, unless otherwise stated. This content is protected by copyright law and may not be reproduced, adapted, distributed, or modified without prior written consent from ProPhysio.

ACCEPTABLE USE

Visitors may access and use this website for personal, non-commercial purposes only.
Any unauthorised use of the website or its content — including copying, scraping, framing, or republishing — is strictly prohibited and may result in legal action.

DISCLAIMER OF LIABILITY

While every effort is made to ensure the accuracy and relevance of the information provided, ProPhysio and its directors accept no responsibility or liability for any loss, injury, or damage resulting from the use of this website or reliance on its content.

JURISDICTION

Any claim, dispute, or legal matter arising from or related to the use of this website shall be subject to the non-exclusive jurisdiction of the South African courts.
If a dispute arises in a jurisdiction outside South Africa, the laws of that jurisdiction will apply to the extent required by local law.

CHANGES TO THIS POLICY

ProPhysio reserves the right to update or modify this Website Usage Policy at any time without prior notice. Any changes will take effect immediately upon being posted on this website.